Here is the recording for this week's Drop In Session: Back to Basics. Craig provided a fabulous recap of how to use What Boxes and Why Boxes by reminding us of the genesis of the Skore underlying methodology; framed within the 5 steps to great process mapping and then illustrating via an example. Definitely worth a viewing! Especially if you want to see how the methodology and use of Why Boxes makes a difference to every process you map.

And here are the 5 steps:
1 - Title and Scope (beginning and end Why Box)
2 - Capture Activities (What Boxes)
3 - Outputs (Why Boxes)
4 - Roles
5 - Additional information (paper clips, sticky notes etc)