I read 2 questions here:
- Who owns "cross-functional" or "end-to-end" process?
- How to represent end-to-end processes in Skore?
Process ownership in a collaborative organisation
The best way to create silos in an organisation is to map ownership of processes against the organisation chart.
When this happens, each function owns their own processes. If a function wants another function to change, they need to navigate the org chart. Changes are initiated at the directors level, which is the only real cross functional team. These organisational systems are not really adaptable to changes, but make wonder to deliver ultra-standardised pieces of work at a very high quality. The role of the process owner is to make sure that the process delivers the agreed output, for the agreed price at the agreed quality.
Other organisations will distinguish the process flow from the organisation chart, and the role of the process owner does not automatically belong to the line manager or functional head. The process owner ensures the "whole" is optimised, not the "parts". She makes sure all parties involved understand their contribution to a final outcome, beyond delivering their own bits and pieces. The process owner is focused on the "flow" of work and the satisfaction of the final customer. The process owner works with a group of representatives from each functions to constantly assess the performance of the process and make plans for improvements.
How to represent cross-functional / end-to-end processes in Skore
Skore can accomodate mappings both high level processes, and more detailed ones. My approach would be to create a first end to end process map which describes the top level process, e.g. from job requisition to 90 days after start. High level view, typically half a dozen boxes.
Then, instead of creating detailed view on each box, create a new "standalone" process for each main activity of work.
Each process can then be managed separately, have different ownership, access rights, etc. In your case, the top level is owned by HR, the other processes owned by other relevant process owner. HR will need to work with the other process owners involved to deliver a best-in-class employee onboarding experience.