I am reviewing how to provide the best support to old and new users within the application. 

The challenges are: 

• Onboarding of new user
• "Continuous discovery" of useful features for experienced user

Here are some thoughts. I'm happy to read your take on them!

• My favourite kind of help is where I need it, but not in the way.
• I do not like "walk me" highlighting a part of the screen and I have to click "next". They often lack context and relevance to what i'm trying to do.
• I like a good "blank slate" when reaching a page without content yet, to explain me how it works.
• Sometimes i like a video, but sometimes I prefer a text. I don't always have my headset ready and can't play sound.
• I like when i can get in touch with a real human being. I don't like when real contact details are so hidden they can't be found. 
• I like trying to figure out things by myself before reading / watching a help piece. I don't like when the help completely disappears after a while and is hard to find. 

And you ? How do you best learn how to use a new application ? Or get better at another one? 

Hello,

We have been warned that .csv process report export format may cause some security problems under some very specific circumstances.

Has anyone in this community ever used the .csv format as an export option in Skore? 

I have only seen people using the Excel format. I am tempted to remove the CSV export format option. It's quite dated format and i'm not sure anyone uses it anymore.

We continue our effort to make Skore feel faster to use. We have recently released 2 changes (release 2.3.19)

• On the server, we have optimised some queries to the database. Less queries = speed. We have also fine tuned one of our monitoring tool so that we have better visibility when something gets slower.
• In your web browser, the auto save of processes, while editing a process, is less aggressive. It won't force a save if there is no changes made to the map. (Sounds obvious now)

We will continue our effort on performance for low, and high, hanging fruits!

We have given even more love to line settings recently. Last week we made it look better when lines are crossing each other; this week it's about the start and end arrows.

There is now a stylesheet option to toggle if a line should have a start / end arrow.

You can also add arrows to the lines linking note boxes.

This can be managed from the stylesheet screen.